Customer Service
Hello, hospital administrators! Do you really want your facility to provide outstanding customer service? Then do something about it.
No, not by cracking down on the overworked staff because they don't kiss patients' asses enthusiastically enough or because they aren't meeting your precious benchmarks.
How about properly staffing your facility instead of harassing the employees when your cost-saving efforts begin to undermine patient care?
No, not by cracking down on the overworked staff because they don't kiss patients' asses enthusiastically enough or because they aren't meeting your precious benchmarks.
How about properly staffing your facility instead of harassing the employees when your cost-saving efforts begin to undermine patient care?
Labels: links to greatness
posted by scalpel at 11:30 AM
4 Comments:
I find it fascinating that they expect medical folks to do more with less but freak at the mere suggestion that the administrators are top heavy. It's like our schools - San Juan Capistrano School District is 27 million in the tank, yet the superintendent was voted a $28,000 pay raise, bringing his salary up to $285,000/year. Oh, and they're talking about making major teacher layoffs.
Does this sound familiar in your world, Scalpel?
Thanks for the link!
We were recently admonished by administration to "take an extra five minutes" per patient to discuss medication related issues.
Let's see: [140 average daily patients divided by (2 charge residents times 3 shifts)] times 5 minutes equals about 115 minutes. That's just shy of 1/4 of my shift.
your hospital too huh? my rule, they are not customers, they are patients. it's not a business, people actually pay businesses a fixed amount for services and know up front what they will pay. i've been droppin a lot of f-bombs at work lately for these same reasons.
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